Shipping policy
Delivery you can rely on
At Barkt - Built for Walks®, we aim to get your order to you quickly, safely, and with full transparency.
Shipping Costs
- Free Royal Mail shipping on all UK orders over £50
- Orders under £50 are charged £1.99 for Tracked Express Shipping
All shipping costs are clearly shown at checkout.
Processing & Dispatch
We aim to dispatch orders as quickly as possible.
- Orders are typically processed within 24 hours
- Orders placed before 4pm are usually dispatched the same day
- Orders placed after this time will be processed the next working day
Our warehouse operates:
- Monday – Friday (standard hours)
- Saturday mornings (until 10:30am)
- Closed on bank holidays
Delivery Times
Once dispatched, delivery typically takes:
- UK Tracked Shipping: 2–3 working days
Please note: delivery times are estimates and may occasionally be affected by factors outside our control (such as courier delays or busy periods).
International Shipping
We ship worldwide with tracked delivery options:
- Europe: 4–7 working days - €6.99
- USA: 4–8 working days - $19.95 (fully landed cost, tariffs included)
- Canada: 4–8 working days - $11.99 CAD
- Australia: 4–7 working days - $16.00 AUD
- Rest of World: 5–15 working days - £6.95
Customs, Duties & Taxes
Orders shipped outside the UK may be subject to customs fees, import duties, or taxes.
- These charges are not included at checkout (except USA orders where stated)
- They are determined by your country’s authorities
- Payment of these charges is the responsibility of the recipient
Shipping Restrictions
We are currently unable to ship to the following locations:
Argentina, UAE, Mexico, North Macedonia, Ukraine, South Africa, Peru, Colombia, Ecuador, Uruguay, Côte d’Ivoire, Saudi Arabia, French Polynesia, Bermuda, Cayman Islands, Costa Rica, St. Barthélemy, Panama, Malaysia, Réunion, Senegal, Kazakhstan, Philippines, Moldova, Bosnia & Herzegovina, Israel
Order Tracking
Once your order has been dispatched, you’ll receive a tracking link via email so you can follow its journey.
Changes to your Order
If you need to update your delivery address, please contact us as soon as possible.
We can make changes before your order is dispatched, but unfortunately not after.
P.O. Boxes
We can deliver to P.O. Box addresses using Royal Mail services.
Out of Stock Items
If part of your order is out of stock:
- we will ship the available items
- and automatically refund the unavailable item(s)
Delays
If your order hasn’t arrived within the expected timeframe, please contact us at hello@barkt.co.uk and we’ll investigate for you.
Damaged or Lost Parcels
We take every step to ensure your order arrives safely.
Damaged parcels
If your parcel arrives damaged:
- if possible, refuse delivery with the courier
- or contact us as soon as possible with photos
We’ll resolve this quickly for you.
Lost parcels
If your parcel is confirmed lost by the courier, we will issue a replacement or refund.
CANCELLATIONS
You can cancel your order at any time before it has been dispatched.
If your order has already been shipped, please refer to our Refund Policy.
CUSTOMER SUPPORT
If you have any questions about your delivery, we’re here to help: